Archive for the ‘POLICY INFORMATION’ Category

Friends dont let friends

I just want to reiterate my no show and cancellation policy for all returning clients and possible new clients. Apparently there have been some boundary issues that I need to address.

For my business to run smoothly I need to be on a schedule.

Please respect my time and I shall in return respect yours. When you schedule a appointment in advance make sure that you put it on your calendar. I send out reminders 24 hours in advance so no excuses!

If you are bad at keeping advance appointments, please do not make one in advance. ¬†You can always call for same day service. That’s what most clients do anyway.

Cancellation policy: You must provide a 24-hour notice if you decide to cancel. That means exactly 24 hour turn around from which your appointment was scheduled. Calling me or texting on the same day is no longer acceptable. Exceptions apply if a family emergency occurs or if you are ill. I will give you a few days to reschedule your appointment. If I do not hear back from you in mater of days I will bill you for the session missed.

No Show Clients: Clients that forget their scheduled appointment will now be billed for the session missed. No exceptions. I held that appointment time specifically for you. I cannot get someone at the last minute to take your place.

Chronic Late Arrivals: If you are more than five minutes late, time will be docked from your session.

Late arrivals will no longer have the option of rescheduling. If you are more than 15 minutes late you may take the rest of your scheduled time or you will be billed for the full session.

I want to make certain you get 100% of your session time yet I also want to honor the person that is scheduled behind you, too. I do my best to make certain everyone’s session begins on time.

Please note: If I do not not have anyone scheduled after you and if you are not frequently late I won’t dock your time. Traffic happens and I understand that. Call me if you are running late and I will make concessions. It is greatly appreciate it. If permitted, I can rework my appointment book and wiggle in some extra time. I cannot do this if you do not give me notice. I have others that need to book appointments too. I need to know when I can schedule the next possible client.

New Clients: Arrive ten minutes early to fill out paper work and discuss your medical history. To save a little time, you may print and fill out paper work before hand by going to the web site to retrieve those forms. You appointment time begins on the hour you requested.

By showing up extremely late constantly, canceling your appointment at the last minute or by not showing to your appointment tells me you are not ready to work with me. Not only are you cheating yourself but you are cheating others out of valuable time and energy, too. How can you take care of anyone if you cannot take care of yourself? Keep that in mind when you neglect your health routine.

When you are ready to work with me you are more than welcome to give me a call. Sorry, I do not need client’s that do not respect my time by no showing, arriving extremely late or constantly canceling appointments. Please contact someone else for services.

I am aware things do happen. I am willing to work with you but you have to work with me, too. Life happens but your actions not only affect you they affect others as well. I am setting time aside for you that is uninterrupted and 100% focus is on you. Just remember to tell yourself that you are valuable and that a massage is necessary for your health and well-being. You truly deserve it! Never think otherwise.

Cell phones are not permitted in the massage room while a massage is in session. Cell phones are extremely disruptive to the energy flow of the session.

“Cell Phone Policy: No more cell phones allowed in the treatment room. Your cell phone must be on silent. Your work, children or anything else can wait for one hour. Calls and text messaging interrupts the eb and flow of the session. Sometimes a cell phone can cause undo stress causing your muscles to tense up. This is your time to focus on you. Not anyone else.”

Please understand I am a one person business. I work very hard for what I do. I cannot feed my family, pay my rent, liability, insurance, CEU classes and certification if you do not show up to your appointment.

Thank you for understanding and I do appreciate your business.

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